Frequently Asked Questions

BEFORE YOU CONTACT OUR CUSTOMER SERVICE CENTRE, 

CHECK IF YOUR QUESTION IS NOT ANSWERED IN FREQUENTLY ASKED QUESTION SUBPAGE

Orders

Can I order by telephone or email?

Unfortunately it is not possible to order by telephone or email. If you have any issues while making an online purchase, one of our customer service agents will happily help you through each step of the process.

I'm looking for a specific piece. Can you help?

Yes, off course. Best would be to have SKU product number. Our customer service agents will gladly help you look for a specific item. Simply send an email to our customer service team explaining where you live and which item you are looking for. Please don’t forget to state which color and size you require.

How long my basket is active at the website?

Baskets remain active for one hour, after which they are erased. They are also erased if you leave the page and end your session.

What size is best for me?

If you are unsure what size you require then you can take a look at our Size Guide, which you will find at the end of each product detail page. With the Size Guide you can choose a size and see its exact measurements for the item. You also have the option to view a table of all sizes in one go. This gives you an overview of all sizes and their corresponding measurements.

Is my order processed properly?

We’ll send you a confirmation email within one hour after you have placed your order. This email confirms that your order was successfully placed. Please contact our customer service team if you do not receive a confirmation email.

How to cancel the order?

You can cancel your order anytime as long as your package has not yet left our shipping depot. In this case please send an email containing your order number to a member of our customer service team, explaining that you would like to cancel the order. A refund will be made via the same payment method you used to place the order. The refund process usually takes around seven working days from the moment your order is successfully canceled.

Payments

What types of payments you can make?

Cards via Stripe, PayPal and Bank Transfers.

How payments work?

Credit card
With us it is safe and easy to make a payment using your credit card. We accept MasterCard and Visa credit cards. Your credit card will only be charged once your order has been dispatched. If you would like to return one or several items then you will receive the corresponding refund to the original credit card within a maximum of seven days. Your credit card details are transferred via an SSL-encrypted program. This high level of security makes paying with a credit card in the Standfor Co. online shop extremely safe.

PayPal
You can also make a safe and simple payment with us using PayPal. Once you have made your order you will be led directly to PayPal. If you are already a PayPal customer then you can log in straightaway to complete your payment. If you are new to PayPal then you can log in as a guest or alternatively create a PayPal account to complete your payment. If you would like to return one or several items then the corresponding refund will be transferred to your PayPal account within a maximum of three days.

Why my payment wasn't accepted?

There are several reasons why a payment isn’t accepted. In such a case it is best to contact your bank, and the error or issue is often quickly rectified. Alternatively you can try making the payment using another payment method. If more than one or several payment options continue to not work for you, please contact our customer service team. Please note, for payments by credit card, that in order to prevent fraud your credit card will be blocked from use on our site for 24 hours if it fails three payment attempts. You can shop again as usual in our online shop after 24 hours.

Can I pay by Debit Card?

Sure. We accept this type of cards.

Shipping

What are shipping costs?

Please to our shipping info.

I'm looking for a specific piece. Can you help?

You will receive orders 1 to 2 business days in Ireland.

Europe 3 to 5 business days after confirmation of shipment. Please note that during high season and the sale, longer delivery times may occur.

Item in my order is sold out. What happens now?

Do not worry.

It was held for you in most cases.

Payments by credit card

We will inform you via the shipping confirmation email if an item in your order is now sold out. We will only charge your credit card for the items actually sent to you, and no money will be taken for the missing item in  your order.

Payments by PayPal

We will inform you via the shipping confirmation email if an item in your order is now sold out. We will only charge your PayPal account for the items actually sent to you, and no money will be taken for the missing item in your order.

Can I track my order?

No for Irish orders. Yes upon request when you pick courier express delivery. For EU orders the shipping confirmation email will include a tracking link, with which you can follow the status of your shipment online via the website of the carrier.

Returnes

How to return the order or an item?

You have 14 days to decide whether or not to keep your products. If you would like to return them, you may take your package to the next UPS Access Point or arrange a pick-up from your address for free. You will receive an email as soon as your package reaches our warehouse.

PLEASE NOTE THE INFO BELOW WHEN RETURNING WITH UPS:

  1. Fill in the return form included to your delivery and put it in the package
  2. Ensure that the items to be returned to Standfor Co. are in proper condition and properly packed using original packaging
  3. Remove the old address label and replace it with the return label provided.
  4. Keep the signed receipt until we email you the notice of arrival of your return.
  5. For returning at a UPS Access Point please visit www.ups.com or contact an UPS service agent (see service numbers below).
  6. Please note: We only take the return costs of the first return of an order. Each additional return has to be paid by you.

Can an item bought in a shop could be returned online?

We’re sorry, but it is not possible to accept returns or complaints if the products were not purchased directly from the Carhartt WIP Online Shop.

Why my payment wasn't accepted?

If the return is due to a complaint, you may return the products even after the 14-day return period has lapsed. Please fill out the return form that was sent with the package so that we will know right away how we need to classify the return. If you no longer have the return form, please go to desk@restore.standfor.ie

Can I pay by Debit Card?

Sure. We accept this type of cards.

Materials & Product information

Do I have to wash the product before I wear for the first time?

Every item of clothing includes a label denoting the particular instructions for care. The recommended temperature should not be exceeded. It is also ok to wash our clothes at a lower temperature to the one stated in the washing instructions.

Rigid / rinsed denim:

  • Always wash inside-out
  • Separately from other garments
  • Leave for approximately 30 minutes in a bath of cold water with a mild liquid detergent
  • Stir gently before finishing the wash in order to remove deposits
  • Leave to dry on a clothesline

 

Please also note that rigid pants bleed out heavily if they are mishandled. This is because we use a natural dye called “Indigo”. You should also keep these pants away from lightly colored objects / furniture / garments. You can leave the pants in normal household vinegar for a few hours to help maintain the color.

Wool:

We recommend washing knitted garments made of wool by hand, since they are also too sensitive for washing machines which have a gentle hand-wash function.

You use leather. What type of leather Standfor Co. is using?

We only use leather sourced as a byproduct of farm animals that are reared for their meat. We do not use leather sourced from endangered species.

IS real fur used in Standfor Co. products?

Our fur trimmings are made using faux fur.